If something’s happened while you’re away that’s affected your trip, we need to know about it. Whether that be an injury you’ve sustained in one of our hostels, an incident of theft while you’re away or simply a negative experience with one of our accommodation, rail or activity providers.
Use the following form to tell us in your own words what happened. If you’d like us to contact you about this to discuss it further, please leave a contact number or email address at the bottom and we’ll get back to you as soon as we can.