Email is always the best way to contact us, so we can direct your query to the right person to give you a well-informed and thought-through response to your question. Providing all relevant information, like your reference number, will help us to provide you with a response quicker.
If you’re yet to book, please email firstname.lastname@example.org. If you have already booked, please email email@example.com – or firstname.lastname@example.org if you are a group tour customer.
Yes, 100%! Your booking is insured by International Passenger Protection so if something happens to Euroventure, your money is always safe and would be returned to you in full by the insurers, even if you trip has already begun. We are also members of the Association of British Travel Agents (ABTA), the official industry body for tour operators, with membership number Y6273. We are regulated by them and must operate by a consumer code of conduct, so they ensure our insurance is valid and up to date.
With our set trip and custom route Interrail packages, you’ll travel on your own or in your own group of friends. We don’t add other customers to your trip and you won’t have a guide with you. That’s not to say you won’t meet people – travelling in hostels you’re bound to meet loads of cool people, but by travelling with us you’re free to do that at your own pace. Euroventure trips are all about independence – you just follow the itinerary and do your own thing, knowing that we’re only a phone call away if you run into difficulty. If you’d prefer to travel with a group, we also run group tours in Europe. For these trips, you’ll travel with a group of likeminded backpackers and at least one guide from Euroventure. With these tours, we’ll travel in a group and stay together in hostels, however in each location you will have some free time to explore independently.
You get all train travel and accommodation included in the price. That is, all train travel between the first city and last city on the trip and accommodation in the best hostels in each city, or in hotels if you choose this option. For loop trips you also get return train and Eurostar travel from anywhere in the UK to the continent and back, but flights are not included in any of our packages as we are a carbon negative company. You get breakfast in some hostels too, and can add this as an extra in hotels. You’ll also get a detailed itinerary telling you exactly what trains to get and directions to the hostels. So all that’s left for you to purchase is flights (if required), travel insurance and spending money. You also get the benefit of booking through a tour operator – meaning its our job to solve any issue you may have with travel disruptions during your journey – at no extra cost. We are with you from the start to the end of your trip.
We are more than happy to accommodate 16 and 17 year olds provided we have a written letter of consent of your parent/guardian and at least one member of your group is 18. You will also only be able to book private hostel rooms, as under 18s are not permitted to stay in shared dorms.
Accommodation restrictions apply. Check out our full under 18s policy here.
Yes! We are unable to book key elements of your trip without your passport information. If you need to renew your passport, please ensure you do so in good time and will have your passport back 90 days before your trip begins. If you are a UK citizen, you can find out more information relating to passport validity after Brexit here.
Absolutely! If you email us with the set trip you’re interested in, along with any changes you’d like to make, the number, age and nationality of travellers, departure date and accommodation type (we need all these details to build you an accurate quote), then we will reply with a price and some route options for you!
You will need to submit a quote first, and one of our Trip Experts will get back to you with a custom quote. If you’d like to make any changes, or even if you’d like to change your entire quote, please reply to our email with the changes you’d like to make. All discussion from pre-booking to post-booking will be done over email.
Interrailing means travelling by train – and we are offering you a package with both trains and accommodation across Europe. There are a few busses and ferries involved too, but strictly no flights!
If you’re new here, and you have no idea where you’re going, this is the process we would suggest when finding out what on earth you want to book, as it can be an overwhelming decision.
Firstly: are you hoping to travel alone/ with someone you know? Or with a group of 18-35 year olds and a tour leader?
If you want an individual trip, take a look at our set trips.
If you’d like a tour leader and to travel with a group, please browse our group tours.
Secondly: are you a first time traveller/ do you want to tick off the main destinations in Europe?
Take a look at these set trips –Whole Hog (available as a 2, 3, 4, 5, or 6 week trip), Around Europe in 80 days, Pan-European 8 Weeks, Charms of Europe, Scandinavian.
Or these group tours – Whole of Europe 4 Weeks, Central Europe 2 Weeks, Western Europe 2 Weeks, Greece and Italy 2 Weeks, Southern Europe 3 Weeks.
Or if you don’t have much time but you still want to tick off the main destinations, check out our shorter trips:
1 Week set trips – The Ultimate Pub Crawl, Berlin to Budapest, Paris to Berlin, Scandinavian, Baltics, London to Barcelona.
1 Week group tours – Berlin to Budapest, Greece, Italy.
Or maybe you’re a die-hard sun-seeker?
See these set trips – Island Bound (2 and 3 Weeks), Greece Lightning, Spain and Portugal (2, 3, 4 Weeks), Mediterranean Wanderer, Rail and Sail Croatia (2, 3, 4 Weeks).
Group Tours – Mediterranean Coastliner, Spain and Portugal.
Alternatively, you might be an experienced traveller searching for something that suits you, or maybe you just want to go exploring off the beaten track?
We’ve still got you covered. Here are some of our set trips – Bohemian Adventure (3, 4, 5 Weeks), Balkan Trail 2 Weeks, Road to Athens (2, 3, 4 Weeks).
Or perhaps a group tour suits you more – Bohemian Europe, Budapest to Split.
If you still haven’t found the perfect trip for you, either drop us an email or submit a custom quote, and we can create something that works for you!
If you’ve browsed our website and decided that one of our set trips or group tours are perfect for you, then you will need to book these online. You’ll be asked to put down a 10% non-refundable deposit if your trip is over 90 days away, this is to secure your booking. You’ll then be emailed a booking summary (for set trips only) and an invoice with details of how to pay off your trip online (this can be done in installments, or all in one go – your choice). If your trip is within the next 90 days, you’ll be asked to pay the full price of the trip at the time of of booking, all of which is non-refundable. The booking process is straightforward and you’ll be guided through step by step.
If you submitted a custom quote and we’ve discussed this over email, you will also be sent your booking summary and invoice via email. The same rules apply with deposits and the 90-day rule. Depending on the time of year, we can organise trips with 1 to 6 weeks notice. We will communicate to you how many weeks in advance we need to book your trip. You will have 7 days to put down a deposit, after that point, your trip will be requoted at the current rates.
You will be given a personal reference number for all bookings. There will only be 1 lead booker for all trips (even if there are 10 passengers), and all communication will be made through them.
If you are travelling with a group, separate payments can be made on the invoice by amending the ‘amount to pay’. The lead booker will need to share the payment details with the other passengers.
It’s completely up to you how you’d like to pay off your remaining balance, as long as it’s received by your due date (90 days before the date of departure). You can pay either in installments via bank transfer, and set up a standing order, or in one go. Just be sure to amend the ‘amount to pay’ button on your invoice. We are super flexible, and want to make this as easy as possible for you!
If you’re staying in hostel dorms you will have shared bathrooms. If you choose to stay in private hostel rooms then ensuites are not guaranteed and shared bathrooms are most likely. To guarantee an ensuite please ensure you book either 3*, 4* or 5* hotels.
The check in time for each hostel and hotel varies, but we will always keep you in the loop. Your travel pack has all the check in and check out times for each place you stay, so you won’t have to worry about doing any research yourself.
Generally, check in and check out times are strict. They physically wouldn’t have your room ready before the check in time, and often there are fines for checking out late without prior agreement. We understand that trains aren’t always going to arrive at the exact time of check in, so there are always storage rooms within the accommodation for you to leave your luggage while you wait until it’s time to go to your room.
Although many hostels will take under 18s it’s worth bearing in mind that hostels are great fun but may not always be an appropriate environment for young children, since many will have bars on site and their facilities may not be child friendly. It goes without saying that for safety reasons, children cannot stay in dorm rooms with other adults, even when accompanied by their parents. If you would like to travel with children, you can do so but you will need to stay in either private hostel rooms or hotel rooms.
You have the option to choose Female-Only Dorms when booking either online or with one of our Trip Experts. As standard, hostel dorms refer to mixed-gender dorms. Female-only dorms are usually more expensive and will require you to upgrade your accommodation.
No, not unless you want to! While we have a great selection of ‘party’ hostels, we also have a selection of ‘quieter’ hostels, so there is something for everyone. We will know your preference once you complete the travel preferences form – and we will try our best to accommodate your every need!
Yes, as the majority of hostels have lockers, you will be able to leave your bags safely in your room. Be sure to bring a padlock with you as hostels don’t always provide these. We also recommend against bringing valuables with you while travelling.
Hostels are far from how they’re portrayed in the movies – so don’t let your preconceived idea of them stop you from booking the best trip of your life!
We only use hostels that have consistently brilliant reviews from our customers, the general public, and our very own Trip Experts. It is important to us that you have the best possible time, so we only chose top-of-the-range hostels.
Hostels are generally very sociable, most have big common areas, some even have bars and club spaces. There are quieter and smaller hostels which are equally good quality – so there is something for everyone. If you’re a young solo-backpacker looking to party and meet people from all over the world- we will have the hostel for you. Or if you’re a group of experienced travellers hoping to make a home cooked meal and be in bed by 10, we will also have the perfect hostel for you. The hostel market is continuously growing, and we are always looking for the best ones, so you can trust us.
Safety is also something we take very seriously, we wouldn’t want anyone to feel uncomfortable or unsafe in their own room. None of our hostels have received negative reviews regarding safety, and if they did, we would no longer continue to work with them. The majority of hostels have lockers provided in every shared dorm, so we recommend leaving your bags in there. Remember to bring your own padlock, as most hostels will not provide these. Some hostels have curtains around the beds for extra privacy (this is not something we can guarantee for every hostel).
Of course, you wont just be sharing the room with our lovely Euroventure customers, so if you are in an uncomfortable situation, or you feel unsafe, be sure to contact reception immediately, or our emergency line, and we will do what we can to help you out.
If you’d like to read more on hostels and their myths, head to this page.
A standard mixed hostel dorm will have between 6 – 14 beds. And a small dorm will have up to 6 beds. These will often be single bunk beds.
These are the accommodation types that we offer:
Standard dorms – mixed gender hostel dorms (6-14 beds)
Small mixed gender dorms (max. 6 beds)
Female only dorms (max. 12 beds)
Private hostel dorms (ensuites not guaranteed)
If you don’t mind sharing a room with others and are perhaps looking to stay in a more sociable environment during your trip, then hostels would be great for you. These are just as centrally located as hotels, and some are even as big as hotels. You will be sharing a bathroom. Unless you request a female only room, they will be mixed gender as standard. There is a general age limit on hostels, those outside of the ages 18-40 may struggle to book. If you’re looking for some privacy, but still want that sociable experience, then private rooms would be perfect for you. These are ideal for young couples, or friends who are also looking for a budget-friendly travelling experience. If you’ve had the hostel experience and are looking for something quieter and with more privacy (eg guaranteed en-suites), then 3* hotels are a great option. Still budget friendly, yet high quality. If you love luxury, then we would recommend 4* or 5* hotels. These are top of the range hotels carefully handpicked by our team.
Read more on our accommodation options and which one could work for you.
We book every single one of our trips on a bespoke basis, meaning we align the transport and accommodation with your travel preferences. As we wouldn’t know your preferences at the pre-booking stage, then we wouldn’t be able to tell you exactly which hostels or hotels you’ll be staying at during your trip. We always chose highly rated and centrally located accommodation, so you won’t need to worry.
We understand that being centrally located is a huge part of the trip, and as we are travellers ourselves, we would want to be centrally located too! So we will only chose hostels and hotels which are convenient to get to from a station, and close to the center.
In the same way we receive your accommodation preferences, we will know your preference on train times as we receive these through a form which you’ll complete at the time of booking. Again, we will always do our best to fulfil your needs. It is always best to book in advance so trains don’t sell out!
First class varies in each country, and with each train company, but generally, it means extra leg space, extra bag space and a less crowded/ busy train cabin.
Unless you add a sleeper cabin, which is an extra that is arranged at the pre-booking stage, then you will have a seat. We always recommend a shared sleeper cabin, or a private cabin and will communicate this with you when we send you a quote.
You may find that your journey has a few night trains in there, and you may be wondering why, or what they’re actually like. These are trains that set off in the late evening and don’t arrive until the next morning – meaning an extra night is added to your trip. So if you have a 14 night trip with 2 night trains, you’ll actually be spending 12 nights in your accommodation, and 2 on trains.
Watch our vlog for more info!
While you can submit travel preferences in terms of timing and accommodation type, we do not ask you a seat preference, as often times we are randomly allocated a seat at the time of booking. Of course we try to make sure all passengers in one party are all sat together. Therefore we are not able to guarantee anything like a window seat, or a seat facing a particular way.
Some trips involve more busses than others- this depends on the journey you are taking. Eastern Europe generally involves more busses as this is actually the most efficient mode of transport. We will choose busses when the train journeys involve multiple stopovers and long lay-overs, or perhaps when it physically is not an option. For example, as popular as Portugal and Spain are, there are currently no direct trains connecting the two. While this may sound unappealing to you, busses are not all bad. They’re comfortable, some have toilets, and if not there are toilet stops throughout, depending on the length of the journey. But there is no need to be afraid of them!
If you’d like to avoid bus journey’s, let us know at the pre-booking stage and we can build a train-only quote for you.
Some trains require you to purchase a seat reservation with your ticket to be able to travel, these are ‘compulsory seat reservations’ of which are included within our packages. For those trains which do not require a reservation with the purchase of a ticket, we offer an upgrade to ‘all possible seat reservations’ so that you have a seat reserved on all of your journeys, whether this is required or not.
If you travel with ‘all possible seat reservations’ this means you will have set train times, therefore is not as flexible compared to ‘required only’. For some people, a more structured approach is beneficial. This option does guarantee a seat on trains where it is available. It’s worth noting, we say ‘all possible’ because some trains (such as regional ones) do not have the option to purchase a seat reservation therefore these trains will always be open seating regardless.
While both are the same price, and they both act as passes, there is one crucial difference – InterRail passes are for European citizens and residents, while Eurail passes are all non-European citizens. This would be very serious if a non-European citizen travels with an InterRail pass, therefore it’s critical for us to know your nationality, even for a quote, so we know which pass to issue you.
If you have been sent a travel pack in the post, or you’re picking one up from St Pancras, London and it contains a small pass saying InterRail with details of how to use it, then you will be using this for all or most of your journey’s. It is super important that you fill this out correctly and do not lose it – or you’ll be forking out around £300 of your own money to replace it!
If you have been sent individual paper/ PDF tickets, then you will be using these – they’re much easier to not lose.
If you are travelling on an Interrail Pass, you can use it to get from your nearest UK station to London for free, provided it’s on the same day as your departure from London. All you need to do is fill out the inbound and outbound journeys which can be found on your pass, these will need to be filled out to validate the journey. If you are not leaving the country the same day (for example, travelling from Edinburgh to London then staying in London for a night), this will not be possible to use the pass as you cannot travel on the pass within your home country.
Yes you can! If you let us know at the time of planning which pass you have, we will deduct the price off your trip, and we will organise all the accommodation for you. (Just a heads up, this policy does not apply if you have accommodation booked but no transport, we need to organise at least 50% of your accommodation in order to take a booking.)
If your departure date is within 90 days, then we will not be able to make any changes to your trip.
If there are more than 90 days before you depart, then you will be able to make changes to your trip. There is a £50 per person change fee for amending your booking, and you will be quoted at our current rates to accommodate your new requests – which may mean you have to pay more towards your trip. Even if you are removing elements from your trip, the change fee will still be applied.
You’ll receive your travel pack, which includes information about all your train times, accommodation, directions and useful tips, 1-4 weeks before you depart.
This depends on where you live and what kind of tickets/passes are best suited to your route. Our Travel Team will inform you once your travel pack is almost ready at what to expect.
We understand that multiple people in a travel party may all have various and specific questions they would like us to answer. For data protection purposes, and to help avoid any unnecessary confusion, we ask that all correspondence to us is made solely through the lead booker on the account.
If there are more than 90-days before your trip begins, then you can change the name of a traveller for our usual £50 admin fee. The lead booker will need to email email@example.com with your reference number and the relevant information regarding the change to arrange this.
As soon as possible! Not completing these can and will cause delays to us booking all the elements of your trip, and in turn, you receiving your travel pack. If you have any problems with these forms, please email firstname.lastname@example.org at your earliest convenience.
You can access the Travel Preferences form here and the Personal Details form here.
If you’re still outside of the 90-day window before your trip begins, then you will be able to submit another form with different preferences on. However please email us to let us know about this and so we can ensure we book your trip based on your most up to date preferences. If there is less than 90-days before your trip starts, you cannot change your preferences as we will have already started booking your trip.
You can access the Travel Preferences form here.
We really need the 90 days before your trip to get everything sorted for you so it’s really important that you do pay your invoice off on time and there is a £100 per week late fee, as per our terms and conditions. That said, we understand that times are tough at the moment and we don’t want you to have to sacrifice your holiday. If this is the case, please get in touch with us at email@example.com, with plenty of notice before your due date and we’ll do our best to help and work something out that suits everyone.
Your original due-date is also the point at which your trip becomes non-refundable. If you wish to cancel your trip before this date, we can refund any further payments made, with the exception of your non-refundable deposits. If you wish to cancel your trip after your due-date, we cannot offer you a refund of any kind. Your due-date refers to 90-days prior to your original departure date, unless otherwise stated – this date will not change even if you opt to change your trip to a later departure date.
Stay calm, then refer to the last page of your travel pack as our emergency number is on there. Give us a call and leave a voicemail, then someone will call you back shortly after – our emergency line is open 24/7 and it’s our job to get you on the next train – at no extra cost.
Unfortunately, no. As per our terms and conditions, no refunds can be made within 90 days of your trip starting, which includes while your trip is running. Please inform us if you intend to end the trip early. You will also have to organise your journey back.
If you’re interested in our group tours, but you don’t know exactly what they are – look no further, we’ve got you covered.
If you’re someone who’d enjoy meeting a group of like-minded strangers, aged 18-35 and travelling with them for 1-4 weeks, then it sounds like a group tour would be perfect for you. Along with the group (from 5 to 20 people), you’ll be lead by a tour leader. They will have your tickets (unless you’re travelling on an Interrail Pass) and all the information regarding included activities. The group leader will be an experienced traveller, and their job is to make sure the group gets on the correct train, makes it to the hostel safely, arrives at the activities on time, and most importantly – has fun! They will be with you from the start to the end of the trip, there to answer any question you have and recommend things to do in each city.
Group activities are great value, as the price includes transport, accommodation, included activities, and the security of a tour leader. The activities, which we have recently revised and restructured, include scuba diving, wine tours and pancake-boat-trips, just to name a few! These will be for the entire group, including the leader, and transport there is also included.
The group usually enjoys meals and drinks together, so it’s quite a sociable trip. These tours are for everyone, there is no pressure to drink or party, and there is plenty of opportunity to soak up the culture. You can spend it however you like – it is your holiday after all.
If you have any others questions which we haven’t covered, email firstname.lastname@example.org with your query.
The leader will take you from A – B, so from the train station to the hostel or hostel to the activity. They are not a tour guide and do not organise any tours within the city. Our leaders are there to co-ordinate your trip so you can go to them with any questions you may have whilst you are away. They are an employee of Euroventure and are there as an immediate point of contact. Our leaders sometimes often stay in the same dorm as the group and become ‘one of the group’ so it is a very friendly environment.
Around 3 weeks before you will receive a welcome email with details of the meeting point and time. 2 weeks before you will receive a medical form and a PDF Travel Pack which includes where you will be staying, trip itinerary and some extra tips for each city. 1 week before a WhatsApp Group will be created so that you can start getting to know your fellow travellers. On the day of the tour, you will start with a welcome meeting by your Tour Leader.
Around three weeks before your tour begins, we’ll get in touch to say hello again and make sure you have completed your personal detail and medical forms. In the next couple of weeks leading up to the group tour, you’ll receive further information on your meeting point, trip itinerary, where you’ll be staying, optional activities that are available to purchase and we’ll create a WhatsApp group so you can start getting to know everyone before you depart on your trip.
No – you’ll only receive a PDF version of your travel pack, around two weeks prior to your tour starting. On the day of the tour, your tour leader will give you your interrail pass (if required) and explain how it works.
At this stage, we do require all of our group tour customers to be fully vaccinated (including boosters) to join one of our group tours. This is simply to ensure the tour runs as smoothly as possible for all of our customers on the trip.
While all the group activities are included in the price, and you cannot receive a refund if you miss these – it is still your holiday, so if you don’t fancy an activity, feel free to miss it.
A few weeks before your tour, you’ll be sent a link to your activity portal to book any optional activities.
Unfortunately not. As happy as we are that you’re having such a good time, the general rule of no changes within 90 days still applies – everything has been booked and confirmed.
Yes! Of course, you can travel on one of our Group Tours as a couple however, please bare in mind that the sleeping arrangements are single bed, shared mixed dorms with the rest of the group. Other than that, you can spend as much time with or without the group as you please. There is free time incorporated into your itinerary for you and your partner to go and do activities by yourselves. Being a couple should make no difference to your experience on the tour as our groups are very friendly and inclusive!
The whole group stays together in shared mixed hostel dorms for the whole trip, so there is no other accommodation option on group tours, unfortunately.
Yes, there is an age limit on our group tours – between 18 – 35 years. We have this limit because hostels usually work with these age limits, so this is to avoid any groups not being able check in. We can still organise a custom trip for you with the group tour destinations if you’d be interested?
Only the following tours have transport from London included at the beginning: Whole of Europe and Central Europe. The Whole of Europe and Western Europe both end in London. Our other tours: Mediterranean and Eastern Europe (Bohemian) require you (the traveller) to get your own transport to and from the start and end destinations. You will need to independently get to the first hostel where the welcome meeting takes place.
At this stage, we do require all of our group tour customers to be fully vaccinated (including boosters) to join one of our group tours. This is simply to ensure the tour runs as smoothly as possible for all of our customers on the trip.
It is completely your responsibility to look into the entry requirements and restrictions in each country. Euroventure follows the advice of the British Foreign and Commonwealth Office when it comes to determining whether a country is safe to visit. If it is not at all possible to visit there and the advise is not to travel, then we will get in touch with you.
We would recommend checking the following places for up-to-date information: FCO, Re-Open EU, Sherpa.
Yes! If you head on over to our Euroventure shop, you’ll be able to see all the activities that we offer through our partners and providers. As it is you who will be booking the majority of these, please take extra care to ensure you give yourself enough time, and that you have the right date of when you will be in that city, as it may not be possible to get a refund for any mistakes.
We are unable to provide any cash refunds for EV Credit Notes or Gift Cards. As per our terms and conditions, you forfeit any remaining balance upon expiry of this.
Currently, we only travel to destinations which have been vetted by us, so we know that we are sending you to the best-possible hotels and hostels. We offer a multitude of destinations in over 20 countries throughout Europe- so even if we can’t offer your exact destination, we are bound to get somewhere close.
From January 2023 our offices are open 7 days a week. We are open Monday to Friday 9am – 5pm and Saturday to Sunday 10am-6pm. However, our emergency line is open 24/7 365 days a year – If you give us a call and leave a voicemail detailing your emergency, someone will give you a call back.
Travelling by plane emitts almost 20 times more CO2 than travelling by train, meaning interrailing is a more sustainable mode of travelling.
Read more on how Euroventure has gone Carbon Neutral!
If you have already used your flexi-start and you wish to make further changes, you will be subject to our usual £50pp change fee, and you will be quoted at current prices. So your ‘locked’ price from 2020 will be lost.