Frequently Asked Questions

Questions and Answers

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What do I get when I book a package?

You get all train travel and accommodation included in the price. That is, all train travel between the first city and last city on the trip and accommodation in the best hostels in each city, or in  hotels if you choose this option. For loop trips you also get return train and Eurostar travel from anywhere in the UK to the continent and back, but flights are not included in any of our packages because we do not have airline partnerships. You get breakfast in some hostels too, and can add this as an extra in hotels. You’ll also get a detailed itinerary telling you exactly what trains to get and directions to the hostels. So all that’s left for you to purchase is flights (if required), travel insurance and spending money.

Can I go on a Euroventure if I am under 18?

Yes, generally you can go on a Euroventure if you or some of your group is under 18, however you must inform us before you book if this is the case. Our partner hostels and hotels have different rulings regarding under 18s, for example some do not allow minors to share dorms with strangers (meaning you’d need to go in a private room with your group, and pay the extra cost), and some don’t allow minors at all, meaning we have to use an alternative hostel. Others are fine to have under 18s as long as they carry a note of permission from a legal guardian. If you’re in any doubt, just ask us for a quote and we’ll let you know if it’s fine for you to travel with us.

What are the hostels like?

It’s every traveller’s worst nightmare to arrive in a foreign city with nowhere to stay – that’s why we book and all your accommodation in every city in advance. Booking with us means no nasty surprises – you won’t have to worry about hostels being full or even just being a bit dodgy! All our handpicked hostels are centrally located and within easy reach of public transport. We only use the best, most modern and sociable hostels along the way which we have personally visited to make sure they’re suitable. Most travellers stay in dorms with other backpackers, unless you’ve specified that you want private rooms, with all the facilities you would expect from a top hostel. Most will have free wifi and lockers. Breakfast is often free and you can also get involved in various activities put on by the hostels, such as pub crawls and city tours. Once you’ve booked your package, we will send you your travel pack, which includes all the information on the specific hostels and how to get to each one.

Is my booking financially secure?

Yes, 100%. Your booking is insured by International Passenger Protection so if something happens to Euroventure, your money is always safe and would be returned to you in full by the insurers, even if you trip has already begun. We are also members of the Association of British Travel Agents (ABTA), the official industry body for tour operators, with membership number Y6273. We are regulated by them and must operate by a consumer code of conduct, so they ensure our insurance is valid and up to date.

Can I stay in a hostel if I am travelling with children?

Although many hostels will take under 18s, generally our hostels do not accept young children, even in private rooms. Hostels are great fun but may not be an appropriate environment for young children, since many will have bars and nightclubs on site and their facilities may not be child friendly. It goes without saying that for safety reasons, children cannot stay in dorm rooms with other adults, even when accompanied by their parents. If you would like to travel with Children, you can do so but you will need to stay in hotel rooms. For more info, check out our Travelling with under 18s section.

Are transfers to Europe included?

Our packages do not include flights to the start and from the end of the trip. We have plenty of trips however that do include Eurostar trains from London, and with most of these you are able to start from any mainland UK train station at no extra cost, as well as return there at the end of your trip. We just need to take into account the amount of time it takes you to travel from your UK home station to London to catch the Eurostar to Paris or Brussels, and your onward connections if necessary.

When do I receive my tickets?

Once we receive your final payment we will get to work on purchasing your train tickets which don’t become available as early as the accommodation. In some cases, we can’t get hold of tickets until four weeks in advance, so we normally say you should expect your travel pack around 2-4 weeks before you depart.

What are the hotels like?

If you choose to stay in hotels, you’ll have two options to suit your budget and comfort level. You can choose to stay in 2-3* accommodation which will include hotel chains such as Ibis Styles and Mercure. We might also book carefully selected independent hotels of the same star rating where that’s the best option. If you prefer a little bit more luxury, you can select our 4*+ option. In this case, we’ll use hotel chains such as Sofitel, Novotel and MGallery, as well as selected independent hotels. Just like with hostels, all the hotels we choose are centrally located and well connected by public transport, so you’ll never end up far from the action. Our hotel prices are all room-only as standard. If you would like to add breakfast to your booking, you can do this during the booking process. Many of our hotels are also able to assist you with planning day time activities and local information – just ask at reception!

How do I pay?

All set trips, custom routes and group tours can be booked with a 10% deposit per person or in full (remainder balance is due 90 days before departure). For set trips and group tours you can book and pay online by card on the package page. Any remainder balance can be paid online using your secure online portal (you’ll find the link to this in your booking summary) by card. For custom trips – when you are happy with your package, you can pay Euroventure online using your secure online portal (you’ll find the link to this in your booking summary) by card. All payments can also be made over the phone, using online bank transfer or over the counter at your local bank. Our friendly advisors will guide you through the whole process from start to finish.

When do I pay?

Once you’ve confirmed your package with our team via email or by phone, you need to pay a non-refundable 10% deposit per person to reserve a package. You then need to make full payment at least 90 days before the start of the trip. We can also arrange a set of instalments if you are coordinating a lot of people to pay.

What are the night trains like?

The night trains are a great way to save time by travelling overnight in a comfortable environment. As far as availability allows, we try to get our customers into individual bunk beds in mixed lockable compartments of 6 people, with bedding included. If you want to travel in single-sex compartments or with fewer people this can be arranged as well at an extra cost. There are toilets located at one or both ends of the carriage and there is a guard that will supervise the corridor, check your tickets and let you know when you’re arriving. Sometimes the guards will take your passport and ticket off you when you get on – don’t panic – this is a safety precaution and they’ll always get them back to you in the morning.

What happens if I miss a train?

We usually offer a couple of trains that you can take in the day, so you may just be able to get the next train without paying extra. However, sometimes we need to reserve specific trains, so if you miss them, or there are no more trains that day, then you will have to get a new reservation for a train later in the day or, occasionally, the next day in order to catch up with the itinerary. In any case, if this happens, call us and we will try and help you.

Do you schedule in night travel?

Sometimes, yes. Some packages have one or two night trains in order to cover big distances such as Prague to Krakow. In this case, the extra charge for the night train will be covered by us as you won’t be requiring a hostel. Details will be provided when you submit a quote request for a route. If you choose a Loop package these are designed to cover as much distance as possible in the shortest space of time, so on those you might find that most journeys if not all involve night trains or night coaches. If you’d prefer to travel during the day, just let us know and we will accommodate this wherever possible.

I don’t know what package I want! Can you help?

Of course. Check out our interrail planning guide and have a look at our destination guides for some of our cities. If you’re not quite sure where to start, just give us a call or email and we can provide you with expert advice on all the destinations.

Do I travel as a group or with somebody from Euroventure?

With our independent Interrail packages, you’ll travel on your own or in your own group of friends. We don’t add other customers to your trip and you won’t have a guide with you. That’s not to say you won’t meet people – travelling in hostels you’re bound to meet loads of cool people, but by travelling with us you’re free to do that at your own pace. Euroventure trips are all about independence – you just follow the itinerary and do your own thing, knowing that we’re only a phone call away if you run into difficulty. If you’d prefer to travel with a group, we also run group tours in Europe and Asia. For these trips, you’ll travel with a group of likeminded backpackers and at least one guide from Euroventure. With these tours, we’ll travel in a group and stay together in hostels, however in each location you will have some free time to explore independently.