FAQs

Questions & Answers

Don't see the answer you're looking for?

Question:
What do I get when I book a package?
Answer:
You get all train travel and accommodation included in the price. That is, all train travel between the first city and last city on the trip and accommodation in the best hostels in each city, or in  hotels if you choose this option. For loop trips you also get return train and Eurostar travel from anywhere in the UK to the continent and back, but flights are not included in any of our packages because we do not have airline partnerships. You get breakfast in some hostels too, and can add this as an extra in hotels. You'll also get a detailed itinerary telling you exactly what trains to get and directions to the hostels. So all that's left for you to purchase is flights (if required), travel insurance and spending money.
Question:
Can I go on a Euroventure if I am under 18?
Answer:
Yes, generally you can go on a Euroventure if you or some of your group is under 18, however you must inform us before you book if this is the case. Our partner hostels and hotels have different rulings regarding under 18s, for example some do not allow minors to share dorms with strangers (meaning you’d need to go in a private room with your group, and pay the extra cost), and some don’t allow minors at all, meaning we have to use an alternative hostel. Others are fine to have under 18s as long as they carry a note of permission from a legal guardian. If you’re in any doubt, just ask us for a quote and we’ll let you know if it’s fine for you to travel with us ?
Question:
What are the hostels like?
Answer:
For a detailed article about what travelling in hostels is like go to our hostels guide It’s every traveler’s worst nightmare to arrive in a foreign city with nowhere to stay – that’s why we book and all your accommodation in every city in advance. Booking with us means no nasty surprises – you won’t have to worry about hostels being full or even just being a bit dodgy! All our handpicked hostels are centrally located and within easy reach of public transport.  We only use the best, most modern and sociable hostels along the way which we have personally visited to make sure they’re suitable. Most travelers stay in dorms with other backpackers, unless you’ve specified that you want private rooms, with all the facilities you would expect from a top hostel. Most will have free wifi and lockers. Breakfast is often free and you can also get involved in various activities put on by the hostels, such as pub crawls and city tours. Once you’ve booked your package, we will send you your travel pack, which includes all the information on the specific hostels and how to get to each one.
Question:
Can I stay in a hostel if I am travelling with children?
Answer:
Although many hostels will take under 18s, generally our hostels do not accept young children, even in private rooms. Hostels are great fun but may not be an appropriate environment for young children, since many will have bars and nightclubs on site and their facilities may not be child friendly. It goes without saying that for safety reasons, children cannot stay in dorm rooms with other adults, even when accompanied by their parents. If you would like to travel with Children, you can do so but you will need to stay in hotel rooms. For more info, check out our Travelling with under 18s section.
Question:
Is booking financially secure?
Answer:
Yes, 100%. Your booking is insured by International Passenger Protection so if something happens to Euroventure, your money is always safe and would be returned to you in full by the insurers, even if you trip has already begun. We are also members of the Association of British Travel Agents (ABTA), the official industry body for tour operators, with membership number Y6273. We are regulated by them and must operate by a consumer code of conduct, so they ensure our insurance is valid and up to date.
Question:
Are transfers to Europe included?
Answer:
Our packages do not include flights to the start and from the end of the trip. We have plenty of trips however that do include Eurostar trains from London, and with most of these you are able to start from any mainland UK train station at no extra cost, as well as return there at the end of your trip. We just need to take into account the amount of time it takes you to travel from your UK home station to London to catch the Eurostar to Paris or Brussels, and your onward connections if necessary.
Question:
When do I receive my tickets?
Answer:
Once we receive your final payment we will get to work on purchasing your train tickets which don’t become available as early as the accommodation. In some cases, we can’t get hold of tickets until four weeks in advance, so we normally say you should expect your travel pack around 2-4 weeks before you depart.
Question:
What are the hotels like?
Answer:
If you choose to stay in hotels, you'll have two options to suit your budget and comfort level. You can choose to stay in 2-3* accommodation which will include hotel chains such as Ibis Styles and Mercure. We might also book carefully selected independent hotels of the same star rating where that’s the best option. If you prefer a little bit more luxury, you can select our 4*+ option. In this case, we'll use hotel chain such as Sofitel, Novotel and MGallery, as well as selected independent hotels. Just like with hostels, all the hotels we choose are centrally located and well connected by public transport, so you’ll never end up far from the action. Our hotel prices are all room-only as standard. If you would like to add breakfast to your booking, you can do this during the booking process. Many of our hotels are also able to assist you with planning day time activities and local information - just ask at reception!
Question:
How do I pay?
Answer:
When you are happy with your package, you can pay Euroventure online using your secure online portal (you’ll find the link to this in your booking summary), by card over the phone, using online bank transfer or over the counter at your local bank. Our friendly advisors will guide you through the whole process from start to finish.
Question:
When do I pay?
Answer:
Once you’ve confirmed your package with our team via email or by phone, you need to pay a non-refundable £150 deposit per person to reserve a package. You then need to make full payment at least 90 days before the start of the trip. We can also arrange a set of instalments if you are coordinating a lot of people to pay.