No problem! We understand that some people will still have reservations about travelling; as long as it’s longer than 30-days prior to the departure date of your trip, you’ll be able to postpone your trip for up to 18-months.
No problem! We know it’s not easy for everyone to arrange a holiday at the drop of a hat or to know when they’re going to be free, so you don’t need to tell us straight away. In fact, you can let us know as little as 30-days prior to the new tour you wish to join departing – if you’re a group tour customer, we’d always recommend letting us know as early as you can to ensure there is plenty of space and availability on the new group tour date you wish to join.
We don’t expect you to be resigned to having to isolate upon returning back home, so we’ll get in touch and speak to you about rerouting your trip to avoid these restrictions. Or if you’d rather, you can activate your Flexi-Start and take your trip at a later date, so you don’t miss out on a particular city you wanted to visit! In addition to this, if over 50% of your route is affected and would require rerouting, we will be happy to offer you the possibility of a full refund.
With Euroventure your booking is completely secure and the Flexi-Start option allows you the clarity and peace of mind to be able to make your own decision on if you feel comfortable to go on your trip. We’ll do our best to be as flexible and helpful as we can along the way, but if you want to cancel your booking, you’ll receive a full refund provided you cancel before your full payment due date.
We have a 24-hour emergency helpline, so we’ll always be on hand to help with any problems you come across. In the event that one of the cities you are due to visit imposes a lockdown or something similar, we’ll get in touch to reroute your trip where possible. If this is not possible, any extra expense your incur in getting home would need to be referred to your travel insurance provider, as sadly this would be out of our control and therefore not covered by the Travel Package Regulations.
If you contract Coronavirus or have to isolate which overlaps with your departure date, then sadly it will be too late to use your Flexi-Start. If the Foreign & Commonwealth Office advises against travel to all of your destinations, then you will be able to rearrange your trip or be refunded. If it is still possible to travel to these destinations, according to the FCO, then sadly we cannot rearrange your trip or offer a refund and you should speak to your travel insurance provider.