Complaints Submission Form

Make a Complaint

We’re really sorry to hear that not everything has gone to plan on your trip. Please use the form below to tell us what happened, and we’ll do our best to help resolve the issue with you.

Since we take great pride in our excellent service, it’s only natural that we take all complaints very seriously. We don’t believe in keeping you waiting, and will contact you as soon as possible within office hours regarding the issues you’ve described below.

Away now and need urgent assistance? Don’t forget, you can always ring the emergency out of hours number in your travel pack.